Reference

Terms that shape your account

Our Terms & Conditions explain how your account, UPI, Paytm and PhonePe activity, withdrawals and access to rooms such as Lightning Roulette, Cash Show and Spribe Aviator are…

Account rulesUPI contextPaytm contextPhonePe contextLocal law applies

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How these terms apply in India

smatmatka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions are the agreement between you and smatmatka when you create an account, use the wallet, enter a game room or ask us to process a withdrawal. They set out what you may do, what we may check, when access can be paused,

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and how disputes should be raised. We may ask for account, payment or identity records where a rule, security check or local legal requirement makes that necessary. Access and eligibility depend on local law and are available where local law permits. If any clause is not
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allowed in your location, the rest of the Terms & Conditions still apply as far as the law allows.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Three ways to raise term questions

If a clause is unclear, contact us before you rely on your own reading of it. Our support routes are meant for account-rule questions, payment record checks, withdrawal status tied to the…

Terms email Use email for clause questions, correction requests or payment disputes tied to the Terms & Conditions. Send the registered email address, transaction reference, date and a short explanation so we can trace the account record.

Live chat Use chat when you need a quicker reading of an account rule or wallet hold. We may still move the matter to email if documents, logs or a written decision are needed.

Security contact Use the security route if you think your account was accessed without permission or your payment record has changed. We can pause access while we check the Terms & Conditions and account logs.

DATA CARE

Six rule areas we document

The Terms & Conditions connect legal rules with how your account actually works. We keep account records, payment references and device signals so we can apply the same rules to login checks…

Account data

We use your account details to apply the Terms & Conditions, confirm who is asking for support and connect wallet activity to the correct profile. We do not change registered details without a matching request.

Payment records

UPI, Paytm, PhonePe and Google Pay references may be kept with timestamps, status codes and wallet entries. These records help us answer Terms & Conditions questions about deposits, withdrawals, failed transfers or duplicate entries.

Cookie use

Cookies and similar tools support login sessions, fraud checks and preference storage under the Terms & Conditions. You can adjust browser settings, but some account actions may need fresh checks after cookies are cleared.

Security checks

We may check device, login and payment signals when the Terms & Conditions require account protection. If access is paused, we explain the next step through support rather than asking you to share passwords.

Record retention

We keep records for as long as needed to manage account duties, payment checks, disputes and legal requirements. Older records may be reduced or removed when they are no longer needed for those purposes.

Change requests

If your name, mobile number or email needs correction, contact support from the registered channel where possible. We may ask for extra proof before making a change that affects wallet or withdrawal access.

Seven answers on account terms

These answers explain how the Terms & Conditions work in day-to-day account use. They do not replace the full terms, but they help you understand access, payment records, data requests and support decisions before you open an account or continue using one. If your situation depends on local law, our support team will ask for the details needed to respond.

They apply when you create an account, log in, use the wallet, enter a game room, request a withdrawal or contact support about your account. Continued use means you accept the current terms.

Yes. Access and eligibility depend on local law and are available where local law permits. If your location changes or a rule applies differently there, account access may be limited or checked.

The Terms & Conditions allow us to match payment references with your wallet record, check failed or repeated entries and ask for proof where needed. Keep transaction IDs until the account balance is settled.

Yes. Contact support from your registered email or mobile number and explain what needs correction. We may ask for documents or payment references before changing details linked to wallet or withdrawal access.

Access may be paused when the Terms & Conditions require security checks, payment matching, identity confirmation or a dispute response. We aim to tell you what is needed without asking for your password.

Cookies help keep your session active, remember basic preferences and support account checks. If you block or clear them, some actions may need a new login or added confirmation under the terms.

Start with support and include your registered details, dates, payment references and the clause you are asking about. If written handling is needed, we may move the matter to email for a record.

Terms that shape your account

Three ways to raise term questions

Six rule areas we document

Account data

Payment records

Cookie use

Security checks

Record retention

Change requests

Seven answers on account terms

01 When do the Terms & Conditions apply to me?

02 Does access depend on where I am in India?

03 How are UPI, Paytm and PhonePe handled under the terms?

04 Can I ask to correct my account details?

05 Why can my account access be paused?

06 How do cookies connect to the Terms & Conditions?

07 Who should I contact about a terms dispute?

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